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Senior Host Communications Manager
Airbnb
Antananarivo, Analamanga, Madagascar
Full-time
USD 156000.00
Per year

Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates. In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them? If so, we want to talk to you! Airbnb is redefining the world's approach to accommodation and travel. We are creating highly local, personal and authentic experiences for our host and guest community around the world. Our platform connects millions of people every year and furthers our mission to create a world where anyone can belong anywhere. The Community team is seeking an empathetic and tech-savvy leader to drive communications and go-to-market strategies for global host-facing campaigns. This role will be responsible for partnering with key product, policy, platform, customer service (CX), and regional teams to oversee communications and campaigns targeted at Airbnb’s community of hosts worldwide. The role will serve as a champion for the host perspective inside Airbnb and will help internal teams effectively message new product features and policy decisions to our host audience. The ideal candidate will have a blend of strategic communications and marketing backgrounds and experience collaborating with both technical and creative teams. We are looking for a fantastic writer with a sharp eye for messaging and positioning, as well as a deep understanding of email marketing, social, and in-product channels. They will bring a tremendous passion for Airbnb’s mission, empathy and understanding of our community, and a go-getter approach. This role will bring together traditional product marketing and communications skills to drive adoption for key products and features, foster host success, and engender trust in Airbnb as hosts’ platform of choice. Responsibilities Own positioning and launch communications plans for new features, products and corporate/community updates. Establish engagement and business goals for key announcements and campaigns. Work with analysts and data scientists to develop KPI and measurement frameworks. Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution (including writing, creative, etc). Identify key audiences and segments to focus on, and build plans that support these goals. Work in partnership with owned one-way and two-way channel owners (Community Center, Resource Center, social, CX, email) to define editorial approach and messaging, then manage campaign-related feedback to the business to inform decision making Develop proactive and reactive communications plans Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics. Partner with ops team to manage & distribute sentiment dashboards, both announcement-specific and ongoing. Champion the community and user in all decisions Oversee creative collaboration between product design, content strategy, community and marketing teams Serve as both an individual contributor and a cross functional leader Requirements 10+ years experience in marketing or communications, at a world class tech company or startup. Experience in platform or community-driven businesses is a plus. Best-in-class verbal and written communicator. Strong writing background and editorial acumen a must. Ability to lead and drive initiatives across a matrixed organization, solve problems and influence cross-functional teams Experience managing through cross functional teams Versed in product strategy, design and development principles and processes Managed creative agencies and led creative production Conducted, synthesized and applied user insights, research and testing to marketing strategy Passion for Airbnb. Airbnb Host preferred. San Francisco, United States

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