Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates. In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them? If so, we want to talk to you! This role is primarily responsible for working with the Global Head of Hosting to translate the business vision and strategy into roadmaps and operating plans for execution. The Hosting Chief of Staff will serve as both thought partner and extension of the Global Head of Hosting, focusing on maximizing productivity and bandwidth through effective time management, project management, prioritization, and acting as proxy where appropriate. This role sits on Airbnb’s Hosting leadership team and will be responsible for running Hostings’ operating system and processes, monitoring critical projects and workstreams, and managing important communication and workflows within Hosting, across Airbnb, and with other stakeholders. Responsibilities Run the Hosting Operating System Manage Hosting Operating System including meeting cadence, design, and structure Execute Hosting Leadership Meetings: responsible for content, agendas, and follow-ups Act as a trusted advisor, thought partner and facilitator, exercising judgement on when topics need to be discussed and decisions need to be made Ways of Working: responsible for improving Ways of Working and organizational effectiveness Execute Business Plans Prioritization and Roadmap: lead Hosting prioritization efforts and build consolidated roadmap for the business. Platform Planning & Partnership: Partner with Global Operations teams to complete planning and ensure alignment with Payments, Trust, Community Support. Leader and Team Effectiveness Effectively manage Global Head of Hosting’s calendar and manage weekly priorities on key business initiatives Act as proxy for Global Head of Hosting for high priority meetings, as appropriate Provide guidance and content for Internal Communications, including reviewing and contributing to Global Head of Hosting emails, all hands, leadership communications, employee communications Executive Support Prepare materials for CEO and Airbnb executive team Partners with leadership to prepare documents and materials for the Board of Directors Complete “board packs” for the business leader ahead of meetings Create and maintain onboarding materials for Executives and Board Members Provide leverage and bandwidth by leading special projects and initiatives Support Head of Hosting and partner with Talent on organization design and change management Desired Skills & Capabilities Strong strategic and critical thinking skills - ability to connect dots and proactively develop proposals and solutions Ability to build relationships with and influence executive stakeholders Systems-thinking and ability to build simple and scalable processes Deep business acumen, especially in understanding consumers and two-sided marketplaces Ability to manage complex projects and successfully see them through completion Strong project management and organization skills Anticipates needs of the Global Head of Hosting and the Hosting Leadership team and takes appropriate action Uses good judgement, collaborative behaviors, and positive attitude to get things done without overusing the authority of the role Superb communicator with clear, structured thinking and narratives Uncompromising integrity and confidentiality Desired Qualifications & Experience More than 20 years of related work experience, particularly in Consulting, Product management, Finance, Business planning or Operations roles Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation at the Executive level Prior experience Process management - Experience with designing, implementing, and improving effective and efficient work processes Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure Strong analytical abilities and able to synthesize complex information and distill key insights into narrative and recommendations Deep connection to Airbnb’s mission and passion for creating Connection and Belonging